Conditions of Tenancy
OUR AGENCY
* The guest acknowledges and accepts that the managing agent has at all times the right to terminate this agreement immediately if in
the managing agent’s absolute discretion the tenant has breached any of the conditions and that such breach could result in injury or
harm to persons and/or the property the subject of the agreement.
* Phillip Island Getaway reserves the right to make changes to these booking conditions.
* Our office will not be held responsible for any noise from construction work occurring close to holiday properties.
YOUR RESERVATION
* Bookings are arranged for the dates shown on your letter/receipt and are taken in good faith by us but may be subject to change if we
are notified by the owner prior to the commencement of the booking. We cannot accept responsibility for actions taken by the owner
of the premises outside our control, and we reserve the right to cancel any booking should anything arise, which in our opinion
absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange
alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or
action or demand shall exist in or be made by either party.
* Persons must be over 18 to make a booking.
* When staying at the property an adult must be present at all times.
* Any booking made within 2 weeks of arrival require full payment on booking.
CHECK-IN
* Your booking will commence from 3:00 pm on day of arrival (please call to confirm check in time before arriving) and finish at 10.00 am
sharp on the day of your departure, unless prearrangements have been made.
PAYMENTS
* Payment can be made to Phillip Island Getaway through cheque, Direct Transfer, Eftpos, Visa and Master Card . Our bank details
PHILLIP ISLAND GETAWAY BSB 083593 ACCOUNT 570598331
Credit Card payments incur 2% surcharge. Please contact Phillip Island Getaway for further details..
KEYS
* Keys can be collected from our office during office hours. If you arrive after office hours we must have already received your
completed check in form, credit card details or $200 Bond before keys will be left out. If arriving after hours please review LATE
ARRIVALS.
* Tenants are responsible for the safekeeping of keys and if lost, the replacement of accommodation keys. Duplicate keys are not
always available.
* If duplicate keys are given to guest(s) a $20.00 service fee will apply this is non refundable. If keys are lost then it is the guest(s)
responsibility to replacement of all locks at the premises.
* Keys not returned by check-out time will incur a $50 charge.
* Keys must be returned 1 Moore St, Silverleaves. Please put keys in box.
LATE ARRIVALS
* Office hours are Monday to Friday 8:30am to 5pm, Saturday 8:30am to 3pm, Sunday – during summer10.00am – 3.00 pm. If you anticipate arriving
outside office hours, please contact our office 0409521825 to make alternative check-in arrangements.
* The agent will not be responsible for alternate accommodation or any other costs when tenants arrive after hours.
SECURITY DEPOSIT
* Upon check-in and prior to receiving the keys to the property, in addition to the balance Tariff, the guest(s) must leave credit card
details or a $200 security deposit. This will be held for the duration of the reservation and until the property is cleaned and
inspected. The Guest(s) authorises Phillip Island Getaway to pay or reimburse itself or the owner of the property, by debiting the
credit card or $200 provided, for any cost or expenses, damages or other loss applicable to or arising out of the use any occupation
of the property in accordance with this reservation. This includes extra cleaning if required.
* $200 security deposit will refunded as a cheque and sent to the guest(s) once the property has been cleaned and inspected.
THE PROPERTY
* Tenants will not remove or reposition any of the furniture, fittings and/or effects from the premises.
* Tenants will not assign or sub-let the whole or any part of the subject premises.
* As per the Health Dept regulations, the number of occupants of a property must not exceed the maximum allowed. The agent will
cancel the booking immediately if overloading occurs.
* All rentals are subject to increase without notice, especially in the case of the premises being upgraded or renovated and on
instructions from the owner. Tenants will be given the opportunity to pay the increase or obtain a full refund of the deposit paid.
* Any printed, written or verbal description of the premises by the Agent or an employee will be made in good faith; however no
responsibility for contested description can be accepted.
* Please note that it is our policy not to show holiday properties prior to your stay. In the past, we have had problems with the
cleanliness of the properties as a direct result of these viewings. However, we do have plenty of photos that we would be more than
happy to show you.
* Erecting tents or housing campers or caravans in the property grounds is not permitted without prior arrangement.
TERMINATION
* Occupation of premises, which in the absolute discretion of the Agent causes nuisance or annoyance to adjoining or neighbouring
occupiers, will be terminated immediately.
* The person making the booking must stay in the property and will be held responsible for the conduct of all guests. The premises are
let to you for holiday purposes only for the periods stated on the final receipt and for the maximum persons per bed of the premises
booked. Exceeding maximum number will render the guest liable to cancellation of the booking immediately.
CLEANING AND LINEN
* Any issues with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for
us to rectify the problem for you immediately.
* Please ensure the refrigerator is defrosted the night before departure, kitchen benches, floors etc are to be left clean, washing up
done and all garbage wrapped and placed in the garbage bin provided. Fish must not be cleaned on the premises.
* All wheelie bins are to be placed on the curb when vacating, if found bins haven’t been placed on curb then a $50 charge will be
deducted from your security deposit.
* The premises are to be left in a clean and tidy condition (Please ensure dishes, pots and pans etc. are washed and put back into
cupboards.) Failure to do so will incur a charge for extra cleaning which will be deducted from your security deposit. If BBQ is
provided, a cleaning fee of $15 will apply if not left clean.
* All premises are fully equipped, however linen and towels are not provided. Linen can be hired from us.
CAR PARKING
* In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats etc are to be parked
outside the grounds.
FUTURE RESERVATIONS
* Rebooking will only be confirmed upon payment of the required deposit, and will only be accepted when the previous occupation has
been satisfactory. If a deposit is not paid within 7 days of booking made, the booking will be cancelled.
* We cannot hold properties under any circumstances for off peak periods. During the Christmas holiday periods we do have a policy
where you have first right to rebook your property but if you do not book the property for the same period the next year before your
current booking ends AND pay the confirmation deposit you will forgo that booking for the following year.
PETS
* Most pets are permitted at some of our holiday properties, please check with our office prior to booking. They are restricted to outside
only and Phillip Island Getaway will not be held responsible for the safety of your pet during your stay. If pet is found to be inside
premises then extra cleaning charges will apply and be deducted from your security deposit.
BALANCE
* The balance of the accommodation fees must be paid 4 weeks prior to arrival. For Christmas holiday bookings the balance is due by
the 31st October. Non payment by this due date will result in cancellation of your booking and the cancellation policy will apply.
DAMAGE/ACCIDENTS
* All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be
reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please
advise our office or we will consider those the responsibility of the current guest and charge accordingly.
CANCELLATIONS
* All cancellations will result in the loss of the full DEPOSIT ( 10%) . The remaining balance is only
refundable with a minimum of 2 months notice, full payment is lost if cancelled within 2 months of arriving. Special cancellation
policies apply for Christmas and Easter bookings – see below:
* CHRISMAS AND EASTER BOOKINGS:
CHRISTMAS: Any bookings cancelled prior to 1st October will be refunded all monies paid less the deposit; any cancellations after
the 1st October will result in the loss of all monies paid.
EASTER: Any cancellation made prior two (2) months to Easter will be refunded all monies paid less the deposit; any cancellations
made within two (2) months to Easter will result in the loss of all monies paid.
REPAIRS
* The agent endeavors to have any repairs to appliances attended to as soon as possibly after reporting it. However, due to
unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our
control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts
deducted from tariffs for unusable appliances awaiting repairs.
* You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service
deemed necessary by the Agent. Such times of entering will be arranged prior where possible and, unless in the opinion of the Agent
an emergency situation could exist or arise, will be between the hours of 9am and 3pm.
ITEMS LEFT BEHIND
* Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local
charity. Items will be returned only upon receipt of credit card details for postage and packaging plus a $20 handling fee.
INSPECTIONS
* In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable
hours by appointment.
LONG TERM HOLIDAY BOOKING
8 Guest(s) agree to the same terms and conditions as above, agree to leave security deposit and one (1) month payment upfront. A
separate check-in form is required for Long Term bookings and is to be completed prior to checking in. If interested please discuss
further with staff.
